Seller Protection Policy

At TradingCardsMarketplace.com, we provide safeguards against unfair purchasing behavior and unforeseen circumstances. If we identify abusive behavior from a buyer, we will intervene and eliminate any negative or neutral feedback. We also offer protection in situations beyond your control, such as weather or shipping delays, ensuring that you are shielded from any repercussions. 

It's important to note that shipping items without a tracking number will not be covered under our Seller Protection Policy.

Our commitment to all sellers includes defending you against false claims of misrepresented items, returns of used or damaged goods, and other forms of abusive buying activity. By reporting any concerning behavior from buyers, you can aid us in identifying policy violations and taking necessary steps to safeguard your interests. For instance, if a buyer returns an item in a used or damaged condition or demands additional services not included in the original listing, we will step in to protect you. Additionally, if we close a Money Back Guarantee case after confirming that you have fulfilled your obligations as a seller, any associated negative feedback and defects will be removed.

In the event of a payment dispute, if the buyer files a claim and the transaction does not qualify for buyer protection under our money-back guarantee, we will cover the disputed amount, waive any associated fees, and eliminate any negative or neutral feedback linked to the transaction. It's important to note that this assistance is contingent upon you, as the seller, promptly providing us with accurate information about the order.  If it does qualify for the money-back guarantee to the buyer, we will work with you to retrieve the item, but ultimately, in this case, the seller will be responsible for the chargeback fee and any loss from it.

Regarding actual fraud in payment disputes, where an order is placed and shipped to the fraudulent parties, our goal is to avoid this at all costs.  We request that sellers work with the marketplace to avoid these issues at all costs.  Orders coming into the system provide a brief fraud analysis.  Low, Medium, and High.  First, we recommend you review all orders for this and reach out for more verification from the buyer if you feel uncomfortable.  At that point, you can simply accept or reject the order with a rejection reason.  We recommend that any order of value to you as the seller be ID and signature required, however, the marketplace will cover fraud amounts up to $250 on these orders regardless unless they were shipped without a tracking number.  At that point, the marketplace will only cover the losses when the seller provides evidence that the order shipped with tracking, was fully insured, required a signature, and required an ID for delivery.  In the event, that the item is not returned to you by the carrier or they will not provide the insurance reimbursement, simply provide evidence of these issues and the marketplace will not deduct them from your payouts.  If you do get them back or the insurance coverage is paid, please reach out to us so we credit you our selling fees that were initially charged.  

Seller protections apply to most transactions on TradingCardsMarketplace.com. However, certain types of items and listings are exempt from coverage, such as those that violate our prohibited and restricted items policies.

Your eligibility for seller protections may be revoked if you engage in any of the following actions: operating under a false identity; failing to fulfill service commitments (e.g., not honoring your return policy); having a history of significant policy violations (e.g., selling counterfeit goods); or misusing seller protections through abuse or fraudulent behavior (e.g., repeatedly reporting buyers for false 'Item not as described' claims when you were at fault.