Seller Protection Policy
Benjamin
Last Update vor 3 Monaten
At TradingCardsMarketplace.com, we provide safeguards against unfair purchasing behavior and unforeseen circumstances. If we identify abusive behavior from a buyer, we will intervene and eliminate any negative or neutral feedback. We also offer protection in certain situations beyond your control, such as weather or shipping delays, ensuring that you are shielded from any repercussions.
It's important to note that shipping items without a tracking number will not be covered under our Seller Protection Policy.
Our commitment to all sellers includes defending you against false claims of misrepresented items, returns of used or damaged goods, and other forms of abusive buying activity. By reporting any concerning behavior from buyers, you can aid us in identifying policy violations and taking necessary steps to safeguard your interests. For instance, if a buyer returns an item in a used or damaged condition or demands additional services not included in the original listing, we will step in to protect you. Additionally, if we close a Money Back Guarantee case after confirming that you have fulfilled your obligations as a seller, any associated negative feedback and defects will be removed.
In the event of a payment dispute, we guarantee to always respond to that dispute with the bank on time with all the information we can provide to protect your interest. It's important to note, that the seller, must promptly provide us with accurate information about the order including any correspondence with the buyer. If it does qualify for the money-back guarantee to the buyer, we will work with you to retrieve the item, but ultimately, in this case, the seller will be responsible for the chargeback fee and any loss from it. This will also be the case should the bank rule in the buyer's favor on any disputed amount.
Regarding actual fraud in payment disputes, where an order is placed and shipped to the fraudulent parties, our goal is to avoid this at all costs. We request that sellers work with the marketplace to avoid these issues. Orders coming into the system provide a brief fraud analysis. Low, Medium, and High. When fraud scoring on our end reaches a level of concern, the marketplace attempts to do some additional verification and will only capture funds if it can get that additional verification. You should not ship any orders regardless of fraud level until we have marked them as paid. The marketplace will also cancel orders on your behalf at certain times. This does not mean that the marketplace can fully protect against all fraud, but it is a start, and sellers should still do their due diligence on all paid orders they intend to ship. First, we recommend you review all orders for anything that may be of concern and reach out for more verification from the buyer if you feel uncomfortable. This could include not shipping highly valued orders to addresses other than the billing address. You are welcome to contact us as well to see what detailed data we have been able to collect. At that point, you can simply accept or reject the order with a rejection reason. The marketplace will not penalize you for canceling any order for any reason. We recommend that any order of value to you as the seller be sent with tracking, insurance, signature required, and Verified or Restricted ID to not be delivered unless ID is verified by the carrier. Though we have safeguards in place to protect you against fraud, the seller is responsible for making the final decision on all orders. The marketplace will not be responsible for any chargeback fees or losses for fraud.
Seller protections apply to most transactions on TradingCardsMarketplace.com. However, certain types of items and listings are exempt from coverage, such as those that violate our prohibited and restricted items policies.
Your eligibility for seller protections may be revoked if you engage in any of the following actions: operating under a false identity; failing to fulfill service commitments (e.g., not honoring your return policy); having a history of significant policy violations (e.g., selling counterfeit goods); or misusing seller protections through abuse or fraudulent behavior (e.g., repeatedly reporting buyers for false 'Item not as described' claims when you were at fault.